Fraud Review Analyst
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.
To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours.
The Fraud Analyst thrives in a high paced setting and focuses on analyzing and reviewing online transactions to enable sales and mitigate fraudulent activity. This key position will use their own discretion and ingenuity combined with best in class tools and teammates to help Radial's Fraud Management Solutions organization continue to deliver industry recognized best in class results.
Key Areas of Responsibility:
Review queued transactions by utilizing a wide array of fraud tools to determine order validity. Identify fraud trends by analyzing order and transaction patterns. Interface with customers and banks to validate customer information. Investigate and link fraudulent transactions in order to stop fraud rings. Analyze transactional data to suggest anti-fraud process improvements. Resolve fraud related customer issues, enable sales and create a positive customer experience. Proactively own and drive value adding initiatives. Other duties as assigned.
Exceptional communication skills. Strong analytical skills. Self-motivated, and able to thrive in queue environment. Exceptional attention to detail. Must be organized and be able to prioritize work. Ability to meet and exceed department goals. Proficient with Microsoft Office Suite. Willingness and flexibility to work all shifts including weekends and overtime.
1-3 years of professional work experience. Preferably in e-commerce, banking, or fraud. Direct experience with e-commerce fraud a plus. Knowledge and/or experience with Oracle and/or SQL a plus. Fluency in a foreign language a big plus preferably Spanish, German, French or Italian. Bachelor's Degree or Equivalent-Preferably in business or criminal justice
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