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Wilmington, DE
United States
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Fraud Risk Officer

  • Primary Location:United States,Delaware,Wilmington
  • Other Location:United States,Florida,Jacksonville; United States,Texas,Irving; United States,Maryland,Hagerstown
  • Education:Bachelor's Degree
  • Job Function:Risk Management
  • Schedule:Full-time
  • Shift:Day Job
  • Employee Status:Regular
  • Travel Time:Yes, 10 % of the Time
  • Job ID:18037511

About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.CitisMission and Value Propositionexplains what we do andCiti Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Fraud Risk Officer

The NA Risk Operations Fraud Group has responsibility for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services.The Fraud Risk Officer will support the North America Risk Operations Fraud function covering credit, debit and partner card products as well as retail banking.The successful candidate will be responsible for driving project activities for the NA Risk Operations Fraud group. The candidate will be responsible for compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects. In addition, this role will be responsible for leading the execution of large scale projects for the business.The Fraud Risk Officer responsibilities include:
  • Coordinating with key stakeholders in the NA Risk Operations Fraud teams to develop business requirements
  • Ensure appropriate business cases are in place for all projects and that prioritization and timelines are clearly communicated
  • Support implementation and project management for projects ranging from small deliverables to large scale infrastructure changes
  • Represent NA Risk Operations Fraud team on project meetings and identify key impacts, manage follow ups and escalate concerns as needed to keep projects on track
  • Facilitate project review meetings with the NA Risk Operations leadership team to provideproject updates outlining key deliverables, timelines and milestones, as well as determine prioritization of work efforts
  • Manage approval process for new projects and ensure appropriate signoff for change is in place for audit tracking purposes
  • Review sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations
  • Work with key partners to determine opportunities to accelerate delivery of key initiatives
  • Provide guidance for less tenured program managers and provide oversight of their work efforts

  • Bachelors Degree or equivalent work experience required
  • Project Management experience: 5 years
  • Financial Services experience: 10 years
  • Credit Card and/or Retail Banking experience preferred
  • Risk/Fraud Management Experience preferred
  • Experience managing card processing conversions preferred
  • Experience managing business-to-business partnership relationship models preferred
  • Excellent communication skills required, both written and oral
  • Project management skills required
  • Candidate must be organized and excel at planning
  • Candidate must be able to highlight and manage potential risks and escalate when appropriate
  • Excellent stakeholder communication and management skills required to ensure expectations are managed appropriately
  • Candidate must be able to translate business needs into high level business requirements that can be used as a base line to develop detailed feature requirements by internal and external implementation teams
  • Candidate must excel at working in fast paced environment, managing multiple tasks, and changing priorities
  • Experience with Microsoft Access development and SharePoint administration a plus

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