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Costa Mesa, California
United States
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Leave of Absence Consultant

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.


The Human Resources Consultant I, Benefits administers claims made under the Club's Leave of Absence policy, Short Term Disability plan, Long Term Disability plan and Worker's Compensation.

Responsibilities include:

Respond to employees, managers and HR representatives questions on eligibility, federal and state legal requirements, plan documents and Club policy.

Ensure all documents are distributed and processed in a timely manner.

Interface with employees (claimants) as well as HR reps, Office of General Counsel, plan vendors, health plan providers and payroll.

Bill employee for benefits during off-payroll status.

Reconcile to ensure employee is making their benefit payments in a timely manner.

Will be responsible for statistical leave reporting to management.

Prepare reports in conformance with legislated requirements or organizational needs.

Develop interpretation of laws and regulations, determines appropriate courses of action and presents solutions to resolve claims.

Will handle more complex Leave cases requiring use of sound judgment, based on knowledge, skills and prior experience.

Knowledge of federal and state FMLA/CFRA, ADA (California and Federal) and workers' compensation required.

Knowledge of medical terminology desired.

Excellent member service (customer service) skills required.

Must be familiar with the interactive process.

Must have the ability to work independently as well as collaboratively with multiple teams.

Strong organizational skills and attention to detail while juggling multiple priorities.

Excellent verbal and written communications skills, with an excellent phone demeanor. Demonstrated ability to recognize problems and identify solutions.

Must have sense of urgency and ability to work under pressure and be results focused. Proficiency in Word and Excel a must.

Basic accounting skills helpful.

This position requires strong communication and interpersonal skills, with strong detail orientation and superb follow up skills.

Successful completion of Auto Club pre-employment assessments, background and drug screenings.


Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.


Health Coverage for Medical, Dental, Vision

Paid time off including Vacation, Illness and Holidays

Life Insurance

Disability Coverage


401k Savings Plan

Employee Discounts

Career opportunities across multiple business lines and states

Creating members for life by exceeding our members' expectations through valuable products and legendary service.

AAA is an Equal Opportunity Employer.
Associated topics: benefit, benefit analyst, benefit consultant, benefit specialist, compensation analyst, consultant, payroll analyst, pension, welfare, wellness

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