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Englewood, Colorado
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Security Specialist III - Greenwood Village

Client Reference Code: 216246JOB SCOPE:Handle incoming and perform outgoing security related customer service calls.Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding High Speed Data customer services.Interact with the customer base to assist in resolving security incidents and concerns.DUTIES AND RESPONSIBILITIES:Prepares status reports on security matters to develop security risk analysis scenarios and response proceduresTranslates high level business requirements into functional specifications for the IT organization and manages changes to such specificationsResponsible for the tracking and monitoring of software virusesEnforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controlsInvolved in the evaluation of products and/or procedures to enhance productivity and effectivenessProvides direct support to the business and IT staff for security related issuesEducates IT and the business about security policies and consults on security issues regarding user built/managed systemsRepresents the security needs of the organization by providing expertise and assistance in all IT projects with regard to security issuesBASIC/MINIMUM QUALIFICATIONS:Associates degree in Information Technology, Computer Science, MIS or related field or equivalent work experience Minimum of Three (3) years of Security Operations experience ADDITIONAL QUALIFICATIONS:Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAdvanced knowledge of Microsoft operating systems and applications, security issues, techniques, tools and implicationsAbility to multi-task and manage time effectivelyAbility to work in a team environment, sharing workloads and responsibilities , at times taking a lead roleAbility to produce metric reports on security initiativesCustomer service orientedPREFERRED QUALIFICATIONS:Experience with investigation of security incidents, understanding of application vulnerabilities, experience consulting with users on AUP Violations, security incident response and security policy, and interaction with law enforcement agencies on security incidents or breaches.Experience with development of security tools and analysis of log and network data collection.Familiarity with developing/maintaining security policies, procedures, and incident response activities.Advanced knowledge of current and emerging security threats and vulnerabilitiesWorking knowledge of IT security protocols and standards, commercial and open source network security products and services and best practicesWORKING CONDITIONS:Office EnvironmentJob Code : TWCISE370 Security Specialist III Exempt 216246BR
Associated topics: alarm, canine detection, loss prevention, metal detection, patrol officer, public safety, public safety officer, safety officer, unarmed, university

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